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FAQ
Version 2.3
Version 3.5
Sales
What network environments does PrintUsage Pro support?
How is the software installed across a local network, does any software need to be installed on the clients?
Which Operating Systems are supported by PrintUsage Pro?
How will PrintUsage Pro affect the printing performance?
What database applications does PrintUsage Pro support?
How many print servers does PrintUsage Pro support?
Does PrintUsage Pro support any form of notification service?
I want to be able to also monitor the status of the printers in our system; For example, Online status, Toner/Paper levels etc. Does PrintUsage support this?
General Troubleshooting
Print monitoring service cannot be started
The website management interface will not open
How can I deploy more than one print server?
I have forgotten the administrator’s password for the PrintUsage Pro Web Management Site, how can I reset it?
What is the default username and password for the administrator?
Saved changes in the Web Management Site are not taking effect
Print jobs are not being captured
Improper monitoring is shown as the print server status
How can I set the captured print contents to be saved on an external or network shared drive
After installing PrintUsage Pro, I can monitor the print jobs that have been sent from the machine running the management server, but not from network computers.
Common log file error ID details
The captured print content isn’t very clear
I can’t install the MySQL database successfully while running the configuration wizard
Difficulties with using Microsoft SQL Server 2005 and 2008
Upgrade PrintUsage Pro from a previous version
What types of ID cards does the card authentication feature support?
How to deploy Swipe and Print, ID card authentication
ID Card authentication is not working, documents cannot be printed
When adding a printer in the Web Management Site, it cannot find the shared printer attached to another Windows XP machine.
I have to wait for a long time to be able to print after installing the print monitoring service, what’s the problem?
Does the end users have access to view their printing history and account information?
How do I purchase a multi-function printer license?
Supported multi-function printers
The saved print content files are occupying too much disk space
PrintUsage Pro is unable to support HP 1000 series printers
Why is PrintUsage Pro not able to capture the printed content?
Installation and Setup
I have installed the PrintUsage Pro with a valid license code, but the software is still a trial version. What should I do?
How to deal with “Test Configuration Failure” after installation of the print server?
What should I pay attention to when installing PrintUsage Pro management server on Windows 2003?
Print monitoring service has started, but print tasks cannot be recorded in system
My management server, print server and networked printer do not belong to the same network segment. How can this be installed?
The management and print monitoring services are installed on separate machines, the computer name of the management server has been entered as instructed in the print monitoring service configuration but the configuration test has failed.
My C drive does not have enough space. How can I save the print content on another drive or network shared folder?
How can a general print user be prevented from closing the print monitoring service to avoid having their activity monitored?
How can a user be prevented from avoiding the monitoring service by printing directly to a network printer?
How can I choose the user authorization mode?
How can I increase the time out period on the Web Management Site?
Contact Support
United States
9:00 am to 6:00 pm PST
Phone: 510-497-8822
Fax: 510-651-5398
Email:
support@printusagepro.com
PrintUsage Pro User Guide
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