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FAQ
Basic
What network environments does PrintUsage Pro support?
How is the software installed across a network, does any software need to be installed on the clients?
Which Operating Systems are supported by PrintUsage Pro?
How will printing be affected by PrintUsage
Pro
?
What databases are supported by PrintUsage
Pro
?
How many print servers are supported by PrintUsage
Pro
?
Does PrintUsage
Pro
support any form of notification service?
Print monitoring service can not be started
Web manager site can not be opened
How to deal with "Specified file doesn't exist on print server or fail to get file from print server"?
I forget password of PrintUsage manager site. How to reset the password?
What is the default user name and password for PrintUsage manager site?
I want to monitor status of printer such as offline, out of paper, no ink and low on cartridge. Does PrintUsage Pro have this feature?
After installing PrintUsage Pro, I can monitor the print jobs of the local machine, but not other computers on the network. Why?
How to deal with incorrect copy issue for HP1320 and HP1320?
Common log file error ID detail.
About Operator: SetFont error
When adding a printer in the manager site, the system can not find the shared printer attached to WinXP machine. Why?
I have to wait for a long time to print after installing print monitoring service? What's the problem?
About end user printing information web access and relevant settings
Installation and setup
I have installed the PrintUsage Pro and like it, but the software is a trial version. What should I do?
How to deal with "Test configuration" failure after installation of print server?
What should I pay attention to when installing PrintUsage Pro management server on Windows 2003?
Print monitoring service has started, but why the print jobs can not be recorded in the system?
What is the difference between Standard version and Enterprise version? Which version should I choose?
My print server, web manager server and network printers do not belong to the same network segment. How to install?
I have manager site running on machine A. On machine B, I enter A as the master server, but "Test Configuration" always fails. Why?
What should I pay attention to if I need to use Terminal Server to install the PrintUsage Pro ?
My C drive does not have enough space. How can I save the print content on another drive or network shared folder?
How to correctly install MSDE as database server?
Could PrintUsage Pro be installed on WAN and monitor remote printers?
How to prevent user from turning off the PrintUsage Pro service so that their printing will not be monitored?
After installation of PrintUsage, how to prevent the user from print through TCP/IP without being monitored?
Fail to read registration information during PrintUsage Pro installation
How to choose authorization mode?
Saved changed in the website management interface are not taking effect
?
Contact Support
United States
9:00 am to 6:00 pm PST
Phone: 510-497-8822
Fax: 510-651-5398
Email:
support@printusagepro.com
