Reason | Diagnosis | Solutions |
Fail to connect to the main server is caused by the firewall on the print server or the dominating server which blocks the communication. | Test Settings displays failure.
Check Event Log to see if there is a following Error No. 5020:
An unknown error occurs in system module
CommonU.GetConfigFromMasterServer, error message is AppUrl=http://JAMES:8200/setup |
Turn off the firewall, or open the TCP port 8100, 8200 UDP port 8201-8209 |
PrintUsage Application Service on Web manager site does not start | Start the Webmanager server PrintUsage Applicationservice | |
Dominating server's computer name cannot be recognized. | Input dominating server's IP address, or add the corresponding IP address of the dominating server to HOST file. | |
There are problems connecting to the database server. |
Test settings displays failure. Check Event Log to see if there is an error No. 4330 and analyze the problem according to the error message. |
Make sure database service started |
Database server name could not be correctly resolved. |
Reason |
Diagnosis |
Solutions |
Trial version expiration |
License displays trial version expired. |
Purchase the full version. |
Incorrect installation |
Trial version Date/Time displayed in license area is some date
of 2002 or 2003. It
will randomly change to another date after clicking Apply button. |
Reinstall the system and make sure the installation is successful. It takes about 10 to 30 minutes to import users for large domain. Don't cancel during the process. |
Software dog detection failure |
Only occurs in office version NO_DONGLE_DETECTED |
Make sure software dog is pluged into the USB port. You can plug the USB software dog in and restart PrintUsage Application service |