Become Our Reseller »
Home
Products
Our Customers
Where to Buy
Support / FAQ
Contact Us
View Screen Shots »
Download Free Trial »
Enter your email to Receive our Newsletter!
Support / FAQ
(CHM format)
Release Date 2007.01.27
Size: 3,265K
Ask Questions online:
Name:
E-mail:
Question:
For technical issues please provide us with the specific details including the version and operating system you use, the error received and/or a screen capture if possible.
Frequently Asked Questions:
Trouble shooting
1.
Print monitoring service can not be started
2.
Web manager site can not be opened
3.
How to deal with "Specified file doesn't exist on print server or fail to get file from print server"?
4.
I forget password of PrintUsage manager site. How to reset the password?
5.
What is the default user name and password for PrintUsage manager site?
6.
I want to monitor status of printer such as offline, out of paper, no ink and low on cartridge. Does PrintUsage have this feature?
7.
After installing PrintUsage, I can monitor the print jobs of the local machine, but not other computers on the network. Why?
8.
How to deal with incorrect copy issue for HP1320 and HP1320?
9.
Common log file error ID detail.
10.
About Operator: SetFont error
11.
When adding a printer in the manager site, the system can not find the shared printer attached to WinXP machine. Why?
12.
I have to wait for a long time to print after installing print monitoring service? What's the problem?
13.
About end user printing information web access and relevant settings
Installation and setup
1.
I have installed the PrintUsage and like it, but the software is a trial version. What should I do?
2.
How to deal with "Test configuration" failure after installation of print server?
3.
What should I pay attention to when installing PrintUsage management server on Windows 2003?
4.
Print monitoring service has started, but why the print jobs can not be recorded in the system?
5.
What is the difference between Professional version and Enterprise version? Which version should I choose?
6.
My print server, web manager server and network printers do not belong to the same network segment. How to install?
7.
I have manager site running on machine A. On machine B, I enter A as the master server, but "Test Configuration" always fails. Why?
8.
I attached the USB Dongle, but why Windows cannot find any driver for it?
9.
What should I pay attention to if I need to use Terminal Server to install the PrintUsage?
10.
My C drive does not have enough space. How can I save the print content on another drive or network shared folder?
11.
When I run the setup program, it says it needs IIS installed. What does this mean?
12.
How to correctly install MSDE as database server?
13.
Could PrintUsage be installed on WAN and monitor remote printers?
14.
How to prevent user from turning off the PrintUsage service so that their printing will not be monitored?
15.
After installation of PrintUsage, how to prevent the user from print through TCP/IP without being monitored?
16.
Fail to read registration information during Printusage installation
17.
How to choose authorization mode?
18. How to change the currency from $ to different symbol?
PrintUsage Pro provides a cost-effective print cost recovery solution. A comprehensive print management, print control, print monitor, print tracking, print control, print accounting software.