Trouble shooting

• 1. Print monitoring service can not be started
• 2. Web manager site can not be opened
• 3. How to deal with "Specified file doesn't exist on print server or fail to get file from print server"?
• 4. I forget password of PrintUsage manager site. How to reset the password?
• 5. What is the default user name and password for PrintUsage manager site?
• 6. I want to monitor status of printer such as offline, out of paper, no ink and low on cartridge. Does PrintUsage have this feature?
• 7. After installing PrintUsage, I can monitor the print jobs of the local machine, but not other computers on the network. Why?
• 8. How to deal with incorrect copy issue for HP1320 and HP1320?
• 9. Common log file error ID detail.
• 10. About Operator: SetFont error
• 11. When adding a printer in the manager site, the system can not find the shared printer attached to WinXP machine. Why?
• 12. I have to wait for a long time to print after installing print monitoring service? What's the problem?
• 13. About end user printing information web access and relevant settings

Installation and setup

• 1. I have installed the PrintUsage and like it, but the software is a trial version. What should I do?
• 2. How to deal with "Test configuration" failure after installation of print server?
• 3. What should I pay attention to when installing PrintUsage management server on Windows 2003?
• 4. Print monitoring service has started, but why the print jobs can not be recorded in the system?
• 5. What is the difference between Professional version and Enterprise version? Which version should I choose?
• 6. My print server, web manager server and network printers do not belong to the same network segment. How to install?
• 7. I have manager site running on machine A. On machine B, I enter A as the master server, but "Test Configuration" always fails. Why?
• 8. I attached the USB Dongle, but why Windows cannot find any driver for it?
• 9. What should I pay attention to if I need to use Terminal Server to install the PrintUsage?
• 10. My C drive does not have enough space. How can I save the print content on another drive or network shared folder?
• 11. When I run the setup program, it says it needs IIS installed. What does this mean?
• 12. How to correctly install MSDE as database server?
• 13. Could PrintUsage be installed on WAN and monitor remote printers?
• 14. How to prevent user from turning off the PrintUsage service so that their printing will not be monitored?
• 15. After installation of PrintUsage, how to prevent the user from print through TCP/IP without being monitored?
• 16. Fail to read registration information during Printusage installation
• 17. How to choose authorization mode?
• 18. How to change the currency from $ to different symbol?