| Reason | Diagnosis | Solutions |
| Fail to connect to the main server is caused by the firewall on the print server or the dominating server which blocks the communication. |
Test Settings displays failure. Check Event Log to see if there is a following Error No. 5020: An unknown error occurs in system module
CommonU.GetConfigFromMasterServer, error message is AppUrl=http://JAMES:8200/setup |
Turn off the firewall, or open the TCP port 8100, 8200 UDP port 8201-8209 |
| PrintUsage Application Service on Web manager site does not start | Start the Webmanager server PrintUsage Application service | |
| Dominating server's computer name cannot be recognized. | Input dominating server's IP address, or add the corresponding IP address of the dominating server to HOST file. | |
| There are problems connecting to the database server. |
Test settings displays failure. Check Event Log to see if there is an error No. 4330 and analyze the problem according to the error message. |
Make sure database service started |
| Database server name could not be correctly resolved. |
Use IP address as the database server name when installing manager server.
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