There are many reasons that can cause a print management service startup failure. The most common reasons are: An incorrect installation, Database connection fail- ure or the expiration of the trial version. Refer to the following steps for solutions:

All actions and events relating to the print management service will be recorded in the event log( default folder is "c:\Program Files\PrintUsagePro\bin\log\YYYYMMDD"). Usually the cause of a failure can be found by viewing this log. If this provides no helpful information, follow the procedure below to resolve the problem.

• Open the event log and check whether there has been an error with er- ror No.204. This error is caused by a connection failure between the print management service and database. The log error message should provide a solution to this problem.
• Open the event log and check whether there has been an error with error No.200. This error is usually caused by a software authorization problem.