1. Check if softdog is installed on dominating server.

2. Make sure the license you are using matches the right version. License of professional version can not be used for enterprise version; vice versa.

3. Check if softdog driver is installed correctly. Because there are different operating systems, different user priviileges and different file protection, it's possible that softdog is not installed correctly. Please follow the steps below to install softdog:

a. Go to bin folder under PrintUsage installation directory and find DogDrv.exe

b. Click [Start]-->[Run]--> enter cmd and hit Enter

c. Drag DogDrv.exe to DOS window

d. Type the following character string in Dos window to install softdog driver

 

• /install------- Install driver
• /uninstall--------Remove driver
• /interface-------Enter manager interface

 

Note:
Don't use Terminal to install softdog driver because Termainal thread has conflict with the driver and may fail the installation.