USB dongle only needs to be installed on PrintUsage manager server.

• Firstly check if computer BIOS disabled the USB controller.

• Make sure you are using USB software dog in console, not the end service.

• USB dongle driver will install automatically along with PrintUsage installation. If you insert USB dongle driver without PrintUsage installed, system will pop up error "Can't find hardware driver". So please install PrintUsage first and then insert USB dogle according to the online message.

• If Windows doesn't find hardware driver, an unknown equipment UMC(5.3) will be added. Please remove the equipment first, and install PrintUsage.

• After installing driver correctly, a USB MicroDog Device will display under the Universal Serial Bus Controller option and it will work normally.

• Manually install software dog driver. Start-->Run-->cmd-->Enter-->cd C:\Program Files\PrintUsage\bin. Execute dogDrv.exe /uninstall to remove old driver and execute dogDrv.exe /install to install new driver.